Terms of service

SHIPPING & ORDER PROCESSING

GIBLY fulfils all orders from our warehouse in Italy.

Please allow 1–5 business days for your order to be processed and prepared for shipment. Once your order has been dispatched, you will receive a tracking confirmation via email.

Delivery times may vary depending on your location and the selected shipping method.

If your order has not arrived within the expected timeframe, please contact us at info@gibly.it and we will be happy to assist you.

SHIPPING RATES & CUSTOMS

We offer worldwide shipping.

Shipping costs are calculated at checkout based on your delivery location and order size.

Orders shipped outside the European Union may be subject to customs duties, import taxes or additional fees imposed by local authorities. These charges are not collected by GIBLY and remain the responsibility of the customer.

SHIPPING & DELIVERY

Once your order has been dispatched, it is in the care of the shipping carrier.

If your parcel is delayed or appears lost in transit, please contact us and we will do our best to assist with the investigation.

GIBLY is not responsible for parcels that are:

  • Stolen after delivery.
  • Delivered to an incorrect address provided by the customer.
  • Left in a safe place requested by the customer or authorised by the shipping carrier.

RETURNS

We accept returns on eligible full-priced items within 14 days of delivery.

To request a return, please contact our support team within 14 days of receiving your order.

Returned items must:

  • Be unworn and unused.
  • Be returned in their original condition.
  • Include all original tags and packaging.

Where available, eligible returns may be exchanged for another size or item. If your preferred item is unavailable, store credit may be offered.

We do not accept returns or exchanges for:

  • Sale or Final Sale items.
  • Worn, washed or damaged products.
  • Products returned without original tags.
  • Products not in their original condition.

Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

Original shipping costs are non-refundable.

FAULTY OR INCORRECT ITEMS

If you have received an incorrect item or believe your item is faulty, please contact info@gibly.it within 14 days of delivery and include:

  • Your order number.
  • Clear photographs showing the issue.

Where a product is confirmed to be faulty, we will provide an appropriate solution in accordance with applicable consumer protection laws.

INVENTORY

We strive to maintain accurate inventory levels at all times. However, occasional stock discrepancies may occur.

If an item becomes unavailable after an order has been placed, GIBLY reserves the right to cancel the affected item or order and provide a refund or store credit.

OUR WAREHOUSE

GIBLY operates from a single warehouse located in Italy.

All orders are dispatched directly from Italy and processed based on stock availability.

BOT POLICY

We reserve the right to cancel any order that we believe has been placed using bots, automated software, or unauthorised checkout methods.

Please access our website directly when purchasing new releases.

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.